- METHODS OF PAYMENT
We accept payments via First Payment, PayPal and Bank Transfer. We accept all major Credit and Debit cards.
- RETURNS POLICY
Our customers are entitled to full or partial returns on any order. If you are unsatisfied with any part of your order, please contact us at sales@silverjd.co.uk, and we will happily rectify the issue. To request a full or partial return, you need to notify us via email within 7 working days of receiving your order. Please include the Product ID, your order number, and the reason for your return in the email. If the reason for your return is a fault, please also include a photo of the product(s) in question. Once you have received confirmation of your request via email, please ship your order back to us within 3 working days. The products must be unused and in their original packaging, and the customer is obliged to pay the postage fees unless the reason for the return is a fault or error.
Please note that you are entitled to cancel your order within 14 days of receiving your order by the EU Distance Selling Directive. If you would like to cancel an order under these rights, we must receive the unused, unopened order within these 14 days. Failure to return the order within this time period will mean we will not provide a refund.
- FAULTY PRODUCTS
All of our products undergo strict quality control before they are sent to you. In the unlikely event, you receive a faulty or damaged product. You will be entitled to a replacement or a full refund. Please notify us via email within 7 working days of receiving your order and include a clear photo of the fault or damage. You will be issued a replacement or refund based on the picture alone, or you will be asked to return the product for further inspection. We aim to issue refunds within 5 days of receiving the returned product. All refunds will be issued via the original method of payment.
